Effective Date: December 06, 2025

1. Introduction

Welcome to IIUM PD-CARE (Community-based Rehabilitation Management System - CREAMS). These Terms of Service ("Terms") govern your access to and use of our platform, services, and facilities. By accessing or using CREAMS, you agree to be bound by these Terms.

2. About IIUM PD-CARE

IIUM PD-CARE is a community-based rehabilitation center operated under the International Islamic University Malaysia (IIUM), providing comprehensive support and services for children with disabilities and their families.

3. User Eligibility

The CREAMS platform is intended for:

• Authorized staff members of IIUM PD-CARE
• Parents/guardians of enrolled trainees
• Approved volunteers
• General public (for information and volunteer registration)

4. User Accounts and Access

4.1 Account Registration: Staff members and authorized users must register with valid credentials provided by IIUM PD-CARE administration.

4.2 Account Security: Users are responsible for maintaining the confidentiality of their login credentials and for all activities under their account.

4.3 Unauthorized Access: Attempting to access areas of the system without proper authorization is strictly prohibited.

5. Services Provided

CREAMS facilitates:

• Trainee registration and profile management
• Activity scheduling and enrollment
• Attendance tracking and reporting
• Communication between staff and guardians
• Asset and resource management
• Letter generation and documentation
• Volunteer coordination

6. Data Protection and Privacy

6.1 Personal Data: We collect and process personal information in accordance with Malaysian Personal Data Protection Act (PDPA) 2010.

6.2 Sensitive Information: Information about trainees, including disabilities and health conditions, is treated with utmost confidentiality.

6.3 Data Usage: Personal data is used solely for rehabilitation services, program management, and communication purposes.

7. User Responsibilities

Users must:

• Provide accurate and up-to-date information
• Use the system only for its intended purposes
• Respect the privacy and confidentiality of others
• Comply with all applicable laws and regulations
• Report any security concerns or data breaches immediately

8. Prohibited Activities

Users must not:

• Share login credentials with unauthorized persons
• Access or attempt to access data beyond their authorization level
• Upload malicious software or harmful content
• Misuse or misrepresent information from the system
• Interfere with the system's operation or security

9. Trainee Services

9.1 Enrollment: Trainee enrollment is subject to assessment and approval by IIUM PD-CARE staff.

9.2 Service Availability: Services are provided based on center capacity and trainee needs.

9.3 Attendance: Regular attendance is expected. Extended absences should be communicated to staff.

9.4 Safety: IIUM PD-CARE strives to provide a safe environment. However, parents/guardians acknowledge inherent risks in rehabilitation activities.

10. Volunteer Services

10.1 Application: Volunteer applications are reviewed and approved by IIUM PD-CARE administration.

10.2 Conduct: Volunteers must adhere to the code of conduct and respect trainee dignity.

10.3 Background Checks: IIUM PD-CARE reserves the right to conduct background checks on volunteers.

11. Intellectual Property

All content, logos, designs, and materials on CREAMS are property of IIUM PD-CARE and IIUM. Unauthorized reproduction or distribution is prohibited.

12. Communications

12.1 Official Communications: Important notices will be sent via the system's messaging feature or registered email.

12.2 Feedback: Users may provide feedback through the contact form or official channels.

13. Limitation of Liability

IIUM PD-CARE and IIUM shall not be liable for:

• System downtime or technical issues beyond our control
• Loss of data due to user error or unauthorized access
• Indirect or consequential damages arising from system use

14. Service Modifications

IIUM PD-CARE reserves the right to:

• Modify or discontinue services with reasonable notice
• Update system features and functionalities
• Change operating hours or service availability

15. Termination

15.1 By User: Users may request account deactivation by contacting administration.

15.2 By IIUM PD-CARE: We reserve the right to suspend or terminate accounts for violation of these Terms or inappropriate conduct.

16. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be resolved in Malaysian courts.

17. Islamic Values

IIUM PD-CARE operates based on Islamic principles of compassion, respect, and dignity. All users are expected to conduct themselves in accordance with these values.

18. Changes to Terms

We may update these Terms periodically. Continued use of CREAMS after changes constitutes acceptance of updated Terms.

19. Contact Information

For questions about these Terms, please contact:

IIUM PD-CARE
International Islamic University Malaysia
Gombak, Selangor
Phone: (+60) 3642 1633 5
Email: info@creams.org